Product Support and HelpDesk
Exact doesn’t simply sell the software to you, we take the extra steps by providing our clients with the necessary support they need as they use the software.
We have a helpdesk team that is ready to assist if any issues were to arise. The helpdesk handles incoming calls, emails and customer visits to our offices to ensure you get the best experience possible.
All these services are covered in the Standard Service Level Agreement.
Our team of international programmers develop all our own ‘out-of-the-box’ software packages in house in Dar es Salaam; so we know we can provide you with the EXACT solution to suite your company needs.
To cover the complicated functions and critical areas, or otherwise to fill requirements that existing software cannot, we can also develop customized database management systems.
Custom software development by us is often a matter of building a house upon a solid foundation which can be done quickly and with top-notch quality designed to meet every client’s needs. We customize our services according to each client’s special needs by employing flexible service models drawn from years of experience.
Before you automate something you need to understand it. Helping hundreds of companies made us understand businesses better.
This reflects not only in our off-the-shelf software which supports you with all your common business needs -such as Accounting, Payroll and Inventory Management- but also our more tailored business needs. You benefit from our experience.
Before we start we sit with you to see what it is what you exactly need, always trying to fit the solution within your budget. We perceive ourselves as an contributing partner in the process, pro-actively seeking in what benefits you most for the minimal cost.
After installing VISION software you and your staff receive training how you need to use it. That is included in the price.
Still you may need additional training, for example to know more about specific features or because you have hired new staff. Exact Software offers training sessions by our qualified support staff.
Together with you we make a training program starting from 1/2 day to as many days as you require. Either in our full equipped training facilities at Mbezi Beach or at your site if that’s more convenient for you.
Our business software is used daily by our customers. We are well aware that it usually forms the backbone of their operations and is of great importance to them. Some of our customers have massive amounts of data to be imported.
Others have other systems running in their network or specific hardware that needs to be integrated. Also there are customers who want customized features implemented. Whatever it is we always make sure that our software runs smoothly on your system after installation.
We have done it hundreds of time and are experts in implementation. Have a specific requirement or challenge? Please let us know and we sit with you and make a plan how to approach it.