Exact does not ‘just’ sell software, it is very much a business support oriented company. We provide many services that will ensure smooth implementation of your product within your organization. This starts with onsite installations and training followed by implementation and after sales support.
We have a full range of service agreements that will allow your business to sensibly plan its software support, training and problem solving needs. It is our policy to upgrade our software 4 times per year. The product updates are downloadable from our website. Based in Tanzania, we are capable of delivering efficient technical support with the help of our fully qualified support staff. All our support calls are logged and will be handled either directly by our Helpdesk or depending on the complexity of the situation by one of our experienced consultants.
We also offer our clients online support by using the latest web-technologies and will be able to assist via the internet using remote connections and Team Viewer. This way we can support you straight from our technical centre without having the need to travel. Depending on the complexity of the problem, we can also send our consultants to provide onsite support. All of our customers have access to the client area on our website. This section provides a whole range of support materials such as latest downloads, updates, patches, help files, FAQ, tips and guides.
Please use this link to download the Exact Software Online Support Executable. Also see our Terms and Conditions regarding support and installations.